Privacy Policy
At Nature Capture Art Keepsakes, your privacy is important to me.
Nature Capture Art Keepsakes is an independent handmade botanical keepsake business based in Shrewsbury, Shropshire, United Kingdom, operated by Anna Law.
This Privacy Policy explains how I collect, use and protect personal information when you visit my website, make a purchase, submit an enquiry or subscribe to updates.
I am responsible for deciding how personal information is used in connection with my business.
For any questions about your personal information or this policy, please contact me at:
Information We Collect
When you visit Nature Capture Art Keepsakes, make a purchase or contact me, I may collect the following personal information:
Contact details: Your name, email address and telephone number when you submit an enquiry or place an order.
Order information: Products purchased, delivery and billing details, and information needed to process and fulfil your order.
Personalised keepsake requests: Design preferences, flower choices, photographs or other information you voluntarily provide when discussing a bespoke creation.
Newsletter subscriptions: Your email address and subscription preferences if you choose to receive marketing updates.
Website information: Technical and usage information, such as device details, browser information and website activity, which may be collected through cookies and analytics tools.
My website is hosted by Squarespace. Contact form submissions are handled through Squarespace, and email notifications are sent to naturecaptureart@gmail.com.
Payments are processed through the payment providers available at checkout. I do not require customers to send payment card details directly to me by email.
How I Use Your Information
I use personal information only where there is an appropriate lawful basis under UK data protection law.
Processing Orders
I use customer names, contact details, delivery addresses and order information to process payments, prepare and deliver purchases, and provide customer support.
The lawful basis is generally the performance of a contract.
Responding to Enquiries and Bespoke Requests
I use the information you provide to respond to messages, discuss personalised keepsake designs, prepare quotations and arrange custom orders.
The lawful basis is generally taking steps at your request before entering into a contract, or my legitimate interests in responding to general business enquiries.
Email Newsletters and Marketing
If you choose to subscribe to my newsletter, I use your email address to send updates about new botanical jewellery, handmade keepsakes and seasonal collections.
Marketing emails will be sent in accordance with applicable UK marketing rules, including consent requirements. You can unsubscribe using the link provided in marketing emails.
Business Records and Legal Obligations
I retain relevant transaction and financial records where necessary to meet tax, accounting and other legal obligations.
Website Operation and Improvement
Website information may be used to maintain security, understand website performance and improve the shopping experience. Where required, consent will be requested before non-essential cookies or similar technologies are used.
How Long I Keep Your Information
I keep personal information only for as long as necessary for the purpose for which it was collected, or where I am required to retain it by law.
Orders and Financial Records
Information relating to purchases, payments and business transactions is retained for the period required by applicable tax, accounting and legal obligations.
Customer Enquiries
Messages and enquiries are retained for as long as reasonably necessary to respond, discuss potential orders and resolve any related questions or concerns.
Personalised Keepsake Information
Details provided for bespoke creations are retained while an order is being discussed or fulfilled and afterward only where necessary for customer service, legal obligations or resolving disputes.
Newsletter Subscriptions
Your email address is retained for marketing purposes while you remain subscribed. You can unsubscribe at any time, and your details will be removed from active marketing lists, subject to any records required to respect your preferences.
I periodically review the personal information I hold and securely delete or anonymise information when it is no longer needed.
How Your Information is Shared
I do not sell customers’ personal information.
To operate Nature Capture Art Keepsakes, I use trusted service providers that may process personal information on my behalf or for their own payment-processing and legal obligations.
Squarespace
My website is hosted by Squarespace, which provides website hosting, online shopping, contact forms and related services. Squarespace may process customer information to provide these services.
Payment Providers
When you place an order, your payment information is processed securely by the payment provider available at checkout. I receive the transaction information necessary to manage your order but do not receive your full payment card details.
Delivery Services
Where an order requires shipping, I share the necessary name, delivery address and contact information with the relevant postal or courier service.
Email and Newsletter Services
Customer enquiries are sent to my business email address. Newsletter subscription information may also be processed by the email marketing services used through my website.
Legal Requirements
I may disclose information where required by law or where necessary to protect legal rights.
Some service providers may process information outside the United Kingdom. Where applicable, personal information must be protected using appropriate safeguards under UK data protection law.
Your Data Ptotection Rights
Under UK data protection law, you have rights regarding your personal information.
Depending on the circumstances, these include:
Right of access: Request a copy of the personal information I hold about you.
Right to rectification: Ask me to correct inaccurate or incomplete information.
Right to erasure: Request the deletion of your personal information in certain circumstances.
Right to restrict processing: Ask me to limit how your information is used in certain circumstances.
Right to data portability: Request certain personal information in a portable format where applicable.
Right to object: Object to certain uses of your information, including direct marketing.
Right to withdraw consent: Withdraw your consent at any time where consent is the lawful basis for processing.
To exercise any of these rights, please contact:
I will respond to requests in accordance with applicable data protection law, normally within one calendar month.
If you are unhappy with how your personal information has been handled, you can complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Website: https://ico.org.uk
I would welcome the opportunity to address your concerns first.
Cookies & Website Analytics
Nature Capture Art Keepsakes uses cookies and similar technologies to help the website function, maintain security and understand how visitors use the site.
Essential cookies support necessary website functions, including shopping baskets and checkout.
Other cookies may be used for website analytics, performance measurement and marketing purposes.
Visitors can choose whether to accept or decline non-essential cookies through the cookie consent banner. They can also manage their choices using the Cookie Preferences option.
Non-essential cookies managed by Squarespace are restricted until the appropriate consent has been provided.
You can also manage or delete cookies through your browser settings.
Some website services may involve third-party technologies. I aim to provide visitors with clear information and appropriate choices about their use.